Why Being Nice Will Always Be in Style
In a world where people move fast and courtesy gets pushed aside, it’s nice to know that it’s to be nice! And that organizations learn and increase profits when creating a culture of nice.
Service Excellence runs in Stephanie Leese Emrich’s blood. Her passion ignites the service spark in others, as founder of the National Customer Service Association – Chicagoland and in her hotel days, a distinguished Les Clefs d’Or Concierge (the coveted Gold Keys). Since 2010, Stephanie consults and coaches businesses, individuals, leadership teams and associations to establish and strengthen their culture, using her “Be My Guest!” mantra.
Key Takeaways with Stephanie Leese Emrich
- Stephanie’s husband got it right…”She collects people.” Which is to say that to know Stephanie is to love her!
- Customer Service has to permeate an entire company–from front line service delivery to marketing to top leadership
- The most important thing is for people to feel they have been heard
- Stephanie is a worldwide sensation: guests tuned in from Mississippi and Mexico to Saudi Arabia and Paris!
- Plus so much more!
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About Stephanie Leese Emrich
Stephanie Leese Emrich is Founder + Chief Executive Officer of ServiceSpeaks Solutions.
Stephanie’s customer journey began at her grandfather’s boutique hotel just a few miles from Disney World. That early inspiration led Stephanie into a career and to the front desk of the legendary Chicago’s Drake Hotel.
As a distinguished Les Clefs d’Or Concierge (the coveted Gold Keys) and president of the National Concierge Association-Chicago, every day proved in the hospitality sector to be an ongoing service seminar. In every enterprise, it became apparent that everyone we serve becomes a special guest!
Entrepreneurship is in Stephanie’s DNA. She established her firm ServiceSpeaks Solutions in 2010 and has since coached businesses, individuals, leadership teams and associations on establishing and strengthening their culture. Using her “Be My Guest” mantra, she teaches service culture excellence plus personalized service experience techniques to a wide variety of industries. Stephanie is one of the nation’s few accredited instructors for the Certified Guest Service Professional (CGSP)® through the American Hotel & Lodging Association Educational Institute.
Stephanie has been a college professor for 20 years. She considers professional development the gift that keeps on giving. In addition, she has authored and delivered proprietary training courses for businesses in the USA, Middle East, Asia and the Caribbean. She founded the National Customer Service Association (NCSA) Chicagoland in 2016 and is a frequent presenter at NCSA national conferences. Stephanie also serves on the board of the Association for Talent Development – Chicago (ATD) as Director of Brand Identity.
Personally, Stephanie is a Francophile. She is a board member of the JourneyCare Foundation, and eager to put out the welcome mat at home and virtually at work.