Intercultural Communications, and Diversity Metrics: the Bottom Line Meets Social Justice

 When looking at metrics to support training for communicating to people from different countries, it’s easy.  There’s a very clear cut set of rules.  You learn specific customs (e.g. don’t show the bottom of your shoe when sitting with legs crossed in Pakistan, exchange business cards with two hands in Japan, etc.); you go to…

Obama Is Black. McCain is White.

Okay, now I’ve said it, so what’s next?  Traditional diversity trainings and rules of political correctness dictate you should suppress that instinct to notice race or be declared a racist.  The fact is that categorization is an innate survival response dating back to the era of the hunter/gatherer:  Edible, non-edible? Male-female?  Friend-foe?  Rather than suppress…

Concerns About Civil Rights Violations in the November Elections and Delegating Your Personal Communications (Not!)

 When I took over as Executive Director of a not-for-profit trade association a few years ago, I quickly uncovered some deep financial problems that preceded my arrival but demanded my immediate attention.  To fill the gap of day-to-day staff management while I focused on organizational issues, I delegated ‘being nice’ to the Managing Director.  He…