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Tag Archives: Automated Customer Service; Second City Training

Dear Inner Voice, You’re Fired!

Cultural Identity and Unconscious Bias, intercultural familyBy shossApril 26, 2016

Dear Inner voice, Your employment with me, as discussed during the termination meeting earlier today, is terminated, effective immediately, because you are a complete f#%king a$$h*le. As your employment file reflects, you were originally hired as an entry level Internal Risk Management and Communications Adviser, primarily to protect me from danger, to help me with…

If Automated Customer Service Lines Were Honest

"Intra"national Exchange, Cultural CustomsBy shossJanuary 22, 2016

Expectations for customer service around the globe are different. I can remember walking unacknowledged into a busy restaurant in Greece only to leave because we didn’t get how it worked (and told later by someone from Greece we should have just barged in and found ourselves a table). Not only do practices vary by culture, but even…

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